Shipping Information
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Timeframes
- Major Cities: 2–4 business days
- Regional Areas: 3–5 business days
- Outlying Areas: 4–7 business days
Delivery times may vary depending on courier operations and location.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location. From time to time, we may run Free Shipping promotions — these will be clearly displayed on our website.
Courier Partners
We work with trusted courier partners to ensure reliable delivery, including door-to-door service with tracking provided. Once your order is dispatched, you will receive a tracking number via email or SMS.
Order Tracking
You can track your delivery using the tracking link provided after dispatch. If you do not receive tracking details within 2 business days, please contact our support team.
Returns & Exchanges
Return Eligibility
- The item is unused and in original condition
- Returned in original packaging
- Return request made within 7 days of delivery
For hygiene reasons, used bath mats cannot be returned unless defective.
Damaged or Defective Items
- Notify us within 48 hours of delivery
- Provide photos of the product and packaging
- We will arrange a replacement or refund
We will cover return shipping for defective items.
Change of Mind Returns
- Return shipping costs are the customer’s responsibility
- The item must be unused and resellable
- Original packaging is required
Once received and inspected, we will process your refund.
Refund Process
Approved refunds will be processed within 5–7 business days. Refunds will be issued via the original payment method used at checkout.
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective or damaged. Contact our support team to arrange collection and redelivery.
Return Process — Step by Step
- Email our support team with your order number
- State the reason for return
- Attach photos if item is damaged
- We will provide return instructions
- Courier collection or drop-off will be arranged
Contact Us
Email: info@checkalot.co.za
Response Time: Within 24 business hours
