Last Updated: May 2026

At Queen of Hearts, your privacy, discretion, and trust are important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, contact us, or submit applications through our platform.

By using our website, you agree to the terms outlined in this Privacy Policy.

Who We Are

Queen of Hearts is a Pretoria-based luxury entertainment and hospitality brand offering premium experiences in a private and professional environment.

Contact Information

Email: info@qohpretoria.co.za
WhatsApp: 072 775 0313
Mobile: 083 436 4665
Office: 012 111 1050

Information We Collect

We may collect the following information when you use our website:

Contact Information

When submitting a contact form or inquiry, we may collect:

• Name

• Email address

• Phone number

• Message content

Application Information

When submitting a “Become a Queen” application, we may collect:

• Personal details

• Contact information

• Uploaded images or photographs

• Additional information voluntarily provided by applicants

Website Usage Information

We may automatically collect limited technical information including:

• Browser type

• Device type

• IP address

• Pages visited

• Time spent on the website

This information is collected through cookies and analytics tools to help improve website performance and user experience.

How We Use Your Information

Your information may be used to:

• Respond to inquiries and messages

• Process applications

• Communicate with applicants or clients

• Improve website functionality and user experience

• Maintain website security

• Prevent spam or fraudulent activity

We do not sell personal information to third parties.

Uploaded Images & Application Content

Any images or content submitted through applications or forms are treated confidentially and accessed only by authorized personnel for review purposes.

We take reasonable steps to protect submitted content from unauthorized access.

Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors interact with the site.

We may use:

• Google Analytics

• Basic website cookies

• Security and spam-prevention tools such as Google reCAPTCHA

These tools may collect non-personal browsing information to help us improve our services and protect the website from abuse.

You can disable cookies through your browser settings if preferred.

Data Protection

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Disclosure

• Alteration

While we strive to protect all information submitted through the website, no online platform can guarantee absolute security.

Third-Party Services

Our website may use trusted third-party services for:

• Website hosting

• Analytics

• Spam prevention

• Communication tools

These providers may process limited information necessary for their services to function.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information where applicable

To make a privacy-related request, please contact us using the information provided above.

POPIA Compliance

Queen of Hearts aims to process personal information responsibly and in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Updates To This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

We encourage users to review this page periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Queen of Hearts
Pretoria, South Africa

Email: info@qohpretoria.co.za
WhatsApp: 072 775 0313
Mobile: 083 436 4665
Office: 012 111 1050